Diamond Bright Terms and Conditions of Sale and Warranty
Reconditioned Equipment & Warranty
Unless otherwise stated, all reconditioned units are covered by Diamond Bright Dead on Arrival Guarantee and a 30 Day Parts Warranty. All equipment that is sold “AS-IS” includes no warranty of any kind and ALL SALES ARE FINAL. Furthermore, “AS-IS” sales may not be refused for delivery.
All reconditioned machines are rebuilt to Customer’s order. A machine is considered sold to the Customer after the order has been placed and payment is received by Diamond Bright. Due to the customization of the equipment for Customer’s needs and the cost of the equipment, any cancellations of reconditioned equipment orders will result in a 30% restocking fee. Lead times quoted are not guaranteed but are Diamond Bright estimates.
Machines sold in RENTAL READY condition generally fall between AS-IS and fully reconditioned. RENTAL READY implies that the machine is operating and performs the basic function it was designed for. Every feature on the machine may not be operating. The wearable parts are not new. The machine may also be visibly dirty with scratches, dents, missing paint, debris in the hopper or tanks etc. Warranties for RENTAL READY equipment are different than reconditioned machines. RENTAL READY warranties cover only the major components required for immediate operation of the machine. These include hydraulic brush motors, drive motors, vac fans etc. These do not include items like headlights, door latches, brakes, tires, brushes, filters, squeegee assemblies, horns, hoses, seals etc. SweepScrub has final authority on any warranty claim. RENTAL READY machines are often pulled directly from Diamond Bright rental fleet where the machines are operated daily at customer locations.
(DOA) Dead On Arrival Guarantee
If a machine is delivered and received by a Customer and is not properly functioning at the time of delivery, AND if the Customer notifies Diamond Bright in writing within 24 hours of receipt of the defective machine, Diamond Bright may, at its election and cost, dispatch a local repair company to Customer’s location to repair the machine OR return the machine to Diamond Bright location for repair and then ship it back to the Customer. Pictures must be included in the claim and submitted to Diamond Bright within 24 hours of receiving the machine. If it is decided that the machine will not be repaired, Diamond Bright will provide the Customer with replacement credit in the amount of the purchase price paid or refund the Customer’s money.
NOTE: If the machine has been damaged during transport and the Customer accepts delivery from the transportation company, the Customer MUST notify Diamond Bright immediately by submitting pictures of the damage along with written documentation and note any damage on the Bill of Lading. Otherwise, the Dead On Arrival Guarantee is void. Once the machine has been accepted from the transportation company it may not be possible to file a claim if these instructions are not followed. Therefore, Diamond Bright may not be responsible due to the Customer accepting delivery of a damaged machine. Also, if the Customer elects to pick up the machine at Diamond Bright location or otherwise arrange for a pick up of the machine with a third party freight company the Diamond Bright Dead On Arrival Guarantee is void. In this circumstance the ownership of the machine is transferred when the machine leaves Diamond Bright facility. This policy is in place because Diamond Bright takes every effort to select transportation companies with experience in moving heavy equipment and often times puts security dividers in the cargo area to separate and protect machines. Do not use forklifts to move machines in any way. Doing so will void all warranties.
If a machine’s final destination is outside of the United States, the standard warranties described above do not apply. The Dead on Arrival Guarantee for these shipments expires 24 hours after the machine is delivered to its U.S. shipping destination listed on the invoice. The machine must remain at that location to receive any repairs under warranty if there is an applicable warranty. If there is any applicable parts warranty, Diamond Bright will deliver the covered parts to the same U.S. address listed on the invoice.
90 Day Parts Warranty for reconditioned equipment
If any part on a reconditioned unit fails to properly function within 90 days of the Customer’s receipt of said unit, Diamond Bright will replace the part at no charge to the Customer. The Customer is responsible for any labor and/or trip charge associated with replacement of the part, and the Customer is responsible for returning the defective part to Diamond Bright within 5 days of receipt of replacement part at the Customer’s expense. Diamond Bright will not reimburse the Customer for parts purchased by the Customer.
All electrical parts and wearable items are sold with no warranty and are not covered by the above 90 day parts warranty or any other warranty. Wearable items include for example wheels, brushes, and squeegee blades. For questions regarding electrical and wearable items, please contact Diamond Bright. It should also be noted that used/pre owned machines sold by Diamond Bright may be expected to have a worn and/or weathered appearance. Therefore, Diamond Bright will be the final authority on parts warranty questions.
Returns / Exchanges / Cancellations
Except as set forth herein, all items are sold AS-IS and without warranty. Defective items are covered by the 90 Day Parts Warranty and the DOA Guarantee. Requests for returns of non-defective machines must be made to SweepScrub within 24 hours of receipt of the item and must be approved in advance by Diamond Bright prior to return by the Customer. In the event that the Customer purchases a machine from Diamond Bright under a lease via a third party agent there is no option to return or exchange the machine. For machines that may be returned, the Customer is responsible for shipping costs from the Customer’s location. If the item has been unpacked, it must be repacked for appropriate safe shipping and must contain all manuals, blank warranty cards, and other accessories and documentation contained in the shipment to the Customer. Diamond Bright recommends the Customer fully insure any return shipment in case it is lost or damaged and use a carrier that can provide proof of delivery. Diamond Bright makes no guarantees nor accepts any liability for incorrect parts being ordered regardless of any assistance offered during the transaction.
Freight / International Fees
Diamond Bright is not responsible for delays in freight. Diamond Bright makes no guarantees on delivery even when expedited services are purchased. Once the product has been shipped all parties are at the mercy of the freight company and any delays they may incur (e.g. weather). Diamond Bright is not responsible for redelivery fees or any other fees associated with specialized deliveries. Diamond Bright freight covers transportation from dock to dock and utilizes freight companies that typically deliver Monday through Friday from 8-5. If your business operates outside of these business hours, please advise us or arrange for customized delivery. For international shipments, Diamond Bright is not responsible for destination fees including: port fees, unloading fees, delivery and clearance charges, inspection/customs and quarantine fees, duties and/or taxes or any other miscellaneous charges/fees at the country of arrival. These international destination charges are paid in local currency to the unloading port or the handling agents by the Customer.
Parts orders placed online may be cancelled by Diamond Bright if the freight calculated is insufficient to cover the costs of shipping the order.
Replacement Parts purchased online or via phone/email
Warranty parts issues can be handled by contacting our customer service department at 505-345-4004. Unless authorized, all parts sales are final. Diamond Bright has the right to refuse returns on any item for any reason. Some items are strictly non-returnable without exception (e.g. batteries, Diamabrush, specially sealed electronic parts, any part delivered outside of the United States, items shipped to freight forwarders).
Diamond Bright makes every effort to ensure the accuracy of the items (including part numbers and descriptions) and prices on our website. Diamond Bright is not responsible for pricing errors displayed on our website and is in no way obligated to complete a transaction in which an error has been made. Prices are subject to change at any time. We reserve the right to cancel any order for any reason and may choose to refund the entire purchase. Qualifying refunds will be processed at the sole discretion of Diamond Bright via credit card, check or wire transfer depending on the circumstances.
Diamond Bright utilizes multiple vendors to source products. It is not possible or feasible to display photos of every type (shape, color etc) of part or machine from each manufacturer. Therefore, Diamond Bright is not responsible for variations in color or other differences that do not affect the performance or function of the part or machine. Refunds and/or returns may not be authorized for these differences.
All equipment sales are 100% prepay only. There are no exceptions. Diamond Bright prefers payment via either money wire transfer or cashier’s check. Payment via business check or personal check will result in delays of shipping of five business days for all funds to completely clear both parties’ banks.
Credit Card Fees
Equipment orders purchased via credit card may be subject to an additional fee up to 4% of the total purchase amount.
Waiver of Terms
If Diamond Bright determines to waive in whole or part its policies and accept any return, there will be a minimum 30% restocking fee.
Some credit card fees may not be refundable to the customer due to the policies of Diamond Bright merchant services provider.
Diamond Bright reserves the right to modify or amend these Terms and Conditions at any time.
Diamond Bright follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Diamond Bright uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Note that Diamond Bright has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Diamond Bright does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.